Wipro Limited, one of India's most recognized global technology
services and consulting companies, is hiring Labelling Associates
for its Customer Service Helpdesk division in Bengaluru. This is an excellent
entry-level opportunity for graduates who want to build a stable career in
IT-enabled services and client support with a Fortune 500 company.
If you enjoy solving problems, communicating with clients, and working in a
structured, process-driven environment — this role is a great place to start
and grow your career at Wipro.
🏢 About Wipro
Wipro Limited (NYSE: WIT) is a leading global technology services and consulting
company with over 230,000 employees and business partners across
65 countries. Wipro helps its clients realize their most ambitious
digital transformation goals through a powerful combination of consulting, design,
engineering, and operations. With over 75 years of experience, Wipro is known for
its purpose-driven culture and commitment to sustainability, innovation, and people
development.
💼 Job Details
| Job Title | Labelling Associate — Customer Service Helpdesk |
| Location | Bengaluru, Karnataka |
| Employment Type | Full Time |
| Experience Required | Freshers Eligible |
| Mandatory Skill | Customer Service Helpdesk |
| Posting Date | May 25, 2026 |
| Estimated Salary | ₹2.5 – ₹4.5 LPA |
🎯 Role Purpose
The primary goal of this role is to provide effective technical and process support
to clients by resolving queries directly or escalating them on time to meet defined
Service Level Agreements (SLAs). You will be the first point of contact for clients
and play a key role in ensuring a smooth, professional, and satisfying support experience.
📋 What You Will Do
🔹 Process & Query Management
- Handle all incoming client queries via telephone and email
in a courteous and professional manner
- Record, track, and document all queries received, steps taken, and
resolutions achieved accurately
- Follow standard operating procedures to resolve client issues within
defined SLA timelines
- Update availability in the RAVE system to maintain
team productivity
- Identify recurring issues by analyzing call logs and flag patterns
to prevent future problems
- Escalate unresolved or critical client issues to the Team Leader in a timely manner
- Ensure all required product disclosures are shared with clients before and
after every interaction
- Comply with all service agreements to avoid legal and compliance issues
🔹 Customer Service Delivery
- Diagnose client issues effectively through structured questioning and
guide users through step-by-step solutions
- Assist clients in navigating product menus and help them understand
product features better
- Handle all client interactions in a user-friendly, courteous, and
professional manner at all times
- Process and record all inbound calls and emails using the designated
tracking software accurately
- Offer alternative solutions where appropriate to retain client confidence
and business
- Make scheduled follow-up callbacks to customers to confirm resolution
and ensure SLA compliance
🔹 Knowledge & Capability Building
- Access and maintain internal knowledge bases, FAQs, and resources to
provide faster, more accurate resolutions
- Update and maintain self-help documents to help reduce repeat queries
from clients
- Complete product-specific training and any other programs as recommended
by the client
- Collaborate with team leaders to identify training gaps and learning
opportunities for continuous improvement
- Stay current with product features, updates, and changes through
self-learning and team sessions
📊 Performance Parameters
| Area |
What Gets Measured |
| Process |
Cases resolved per day, SLA compliance, quality standards,
Pulse score, customer feedback |
| Self-Management |
Productivity, efficiency, attendance, training hours completed |
✅ Who Can Apply
| Education | Any Graduate |
| Experience | Freshers welcome |
| Communication | Good spoken and written English |
Good to Have:
- Basic working knowledge of MS Office Suite
(Word, Excel, Outlook)
- Prior exposure to helpdesk, ticketing systems, or customer support
roles is an advantage
- Strong attention to detail and ability to manage multiple tasks simultaneously
- Comfortable working in a structured, SLA-driven process environment
💡 Why Join Wipro?
- Work with one of India's most trusted and globally recognized
Fortune 500 companies
- Structured onboarding and full product training provided
— no prior helpdesk experience necessary
- Clear career progression path — from Associate to Senior Associate,
Process Lead, and Team Leader
- Exposure to international client interactions and global best practices
in customer service
- Inclusive, diverse, and people-first workplace culture
- Access to continuous learning programs, certifications, and
internal mobility opportunities
- Competitive salary between ₹2.5 – ₹4.5 LPA with
performance-based incentives
⚠️ Important — Beware of Fraud
Wipro will never ask candidates for money at any stage of
the recruitment process. If you receive any suspicious job offer claiming to
be from Wipro, report it immediately at
helpdesk.recruitment@wipro.com. Always apply through the
official Wipro careers portal only.
📋 Selection Process
-
Online Application Screening
Resumes reviewed for educational background, communication skills,
and relevant experience.
-
Aptitude & Communication Assessment
A test evaluating English comprehension, logical reasoning, and
written communication ability.
-
Operations / Process Interview
Discussion around customer service scenarios, SLA understanding,
and problem-solving approach.
-
HR Interview
Evaluation of team fit, attitude, and willingness to learn and grow
within Wipro's culture.
-
Offer & Onboarding
Selected candidates receive an offer letter followed by structured
product and process training before going live.
💡 Tips Before You Apply
- Practice clear and confident communication in English —
both spoken and written
- Familiarize yourself with basic helpdesk concepts like
ticket management, SLA, and escalation processes
- Brush up on MS Excel and Outlook — used daily for case tracking
and client communication
- Be ready to discuss how you would handle an unhappy customer
or a difficult query in the interview
🚀 How to Apply
- Click the Apply Now button on this page
- You will be redirected to Wipro's official careers portal
- Search for "Labelling Associate" or
"Customer Service Helpdesk — Bengaluru"
- Create an account or log in and complete your candidate profile
- Upload your latest resume and submit your application
- Watch your registered email for communication from the Wipro
recruitment team
